Messiah College

Dining Services Assessment and Benchmarking

Messiah College (Grantham, PA) has always operated its dining services without using a contract service. SSG conducted a comprehensive assessment of the Messiah Dining Services to include resident dining, retail, and catering. The current operations were benchmarked against the best-demonstrated contractor managed accounts for financial results, student satisfaction, and operational performance. The assessment included specific areas of focus to insure that the Messiah Dining stays competitive with comparable contractor managed accounts.  The project was completed on time and on budget.

Montgomery College

             

Dining Services Assessment

Montgomery College (Rockville, MD) retained Support Service Group, LLC to assess their dining services operations on their three campuses in the D.C. Metro area.  The College serves a large, diverse population of commuting students in Rockville, Germantown, and Takoma Fall/Silver Springs.  The goal of the project was to provide the College with options to create a more sustainable dining services program on each of the three campuses.  The project was completed on schedule and on budget in the Fall of 2016.

Northern Kentucky University

Facilities Management Analysis

Northern Kentucky University (Highland Heights, KY) retained Support Service Group, LLC to analyze the custodial, grounds, and road departments.  The departments were benchmarked with industry standard operating results and contract management industry costing standards.  The project was completed in the spring of 2008.

Old Dominion University

 
            

Comprehensive Dining Services Assessment

Old Dominion University (Norfolk, VA) has used the same dining services contractor for over 15 years. During that time ODU has grown from a urban commuting institution to a major residential research university.  The annual dining services revenue has grown from $4,000,000 to $20,000,000.  In 2011, Support Service Group, LLC was retained to conduct a comprehensive dining services and facilities capacity assessment.

SSG conducted an extensive student needs assessment, an operational efficiency assessment, and complete financial and contract reviews.  Campus master plans, contractor marketing research, population and traffic flow reports, and several year's student satisfaction surveys were reviewed.  The first phase of the project was completed on schedule and on budget.  The remainder of the project, including the comprehensive assessment, dining facilities capacity recommendations, and contract strategy recommendations was completed on schedule and on budget.

Contract Extension Negotiations

As a result of the successful completion of the comprehensive dining services assessment, Old Dominion University elected to retain Support Service Group, LLC to assist with negotiating a contract extension with the existing contractor.

Update on Tuesday, April 30, 2019 at 02:32PM by owenpruden

Financial and Contract Extension Assessment

ODU retained Support Service Group, LLC to assess their current Dining Services provider's contract extension proposal.  SSG will analyze the current financial return, review the proposal, and provide expert counsel in negotiating a new contract with ODU's long term contractor.  The project will be completed Spring 2019.

Pacific Lutheran University

     

Dining Services Assessment and Benchmarking

Pacific Lutheran University (Tacoma, WA) has always operated all of the campus service departments internally, and does not contract any of its services.  SSG conducted a comprehensive assessment of the PLU Campus Restaurants to include resident dining, retail (including an off campus bistro and wine bar), and catering. The current operations were benchmarked against the best-demonstrated contractor managed accounts for financial results, student satisfaction, and operational performance. The assessment included specific areas of focus to insure that the PLU Campus Restaurants stay competitive with the best comparable contractor managed accounts.  The project was completed on time and on budget.

Presbyterian College

Dining Services Assessment

Presbyterian College (Clinton, SC) retained Support Service Group, LLC to assess their long-term contractor’s ability to improve student satisfaction, within existing budgetary parameters. In addition to the dining services assessment, SSG provided strategic consultations on the new Presbyterian bookstore and coffee house project and the potential for bundling services under one contractor. As a result of the dining services assessment, a decision was made to continue with the current long-term contractor and a new contract was successfully negotiated.

Bookstore

Presbyterian College selectively sought competitive proposals for the development of a new bookstore scheduled to open early in 2007. Support Service Group, LLC was retained to review the proposals and negotiate the new bookstore agreement. A new bookstore contractor was selected and the contract successfully negotiated.

Facilities Management

Support Service Group, LLC was retained to assess the Presbyterian College facilities management operations. General maintenance, skilled trades, custodial, and grounds departments were assessed and benchmarked against industry standards. An operational improvement plan was implemented with existing department leadership to provide efficiencies and better campus communications protocols.

Annual Retainer

As a result of the successful dining services and bookstore projects, Presbyterian College elected to enter into an annual retainer program with Support Service Group, LLC to monitor the plan implementation for the first contract year. Presbyterian College has elected to renew the annual retainer agreement through the 2011/2012 academic year.

Randolph-Macon College

Dining Services Contract and Financial Review

Randolph-Macon College, Ashland, Virginia retained SSG to review its long term Dining Services contract and financial results.  Support Service Group completed the project on time and on budget in 2019.

Update on Tuesday, May 17, 2022 at 11:43AM by owenpruden

Dining Service RFP

Randolph-Macon College retained SSG to manage a RFP process for the campus-wide dining services.  The project started late 2021, and was successfully completed on time April, 2022

Roberts Wesleyan College

RFP Development and Process Management

Roberts Wesleyan College (Rochester, NY) retained Support Service Group, LLC to develop a dining services master plan and request for proposal for dining services. The entire process, from a comprehensive campus needs assessment through final contract negotiations with the new contractor was successfully managed by Support Service Group, LLC.

Saint Leo University

Contract Re-negotiations

Saint Leo University (Saint Leo, FL) retained Support Service Group, LLC to assess the performance of their dining services and facilities management contractors and re-negotiate both these long-term agreements. Saint Leo has experienced tremendous growth and has completed new residence facilities, a new Student Center, and a new maintenance building. The dining services and facilities contractors contributed capital to assist Saint Leo in the development of the new facilities. The new Student Center will house resident dining and retail operations. Both agreements were re-negotiated summer 2005 to allow for customer satisfaction incentives in both the dining and facilities agreements.

Annual Retainer

As a result of the successful contract re-negotiations for both dining and facilities, Saint Leo University elected to enter into an annual retainer program with Support Service Group, LLC to monitor the plan implementation for both contracts. SSG also consulted on the transition to the new Student Activities Center. The new Student Activities Center includes new resident dining and retail dining venues. Saint Leo has renewed the annual retainer agreement through the 2010/2011 academic year.

Contract Negotiations

In 2010 Saint Leo elected to terminate their dining services contract and self-operate their dining services. Support Service Group, LLC was retained to negotiate the termination agreement with the contractor and assist the new Saint Leo management with the transition to self-operation.  The negotiations were completed on schedule to both parties satisfaction, and the transition to self-operation was successfully completed.

Saint Mary's College of California

                         

Dining Services Assessment

Saint Mary's College of California (Moraga, CA) has used the same dining services contractor for almost 50 years. SSG was retained in December 2016 to conduct an extensive student needs assessment, an operational assessment, meal plan evaluation, facilites review, and comprehensive financial and contract review.  The project was completed, on schedule and on budget in the Spring, 2017.