Support Service Group, LLC has assisted scores of institutions to reach their improvement goals from their support service departments.
All of our Clients have been extremely pleased with the consulting services provided by Support Service Group, LLC. In fact, over 65% of our consulting contracts are with existing Clients that have elected to continue their relationship with Support Service Group, LLC and have retained us for additional consulting projects.
Augusta State University (Augusta, GA) retained Support Service Group, LLC to assess their dining services operations. Through interviews with students and administrators, a complete operations review and needs assessment was conducted in early 2005. The comprehensive assessment identified the financial and qualitative expectations of various delivery models for the operation of the campus dining services.
Dining Services Assessment
Baylor University (Waco, TX) has used the same dining services contractor for forty-nine years. In the fall of 2006, Baylor conducted a national search of dining services consultants. Early in 2007, Support Service Group, LLC was selected by Baylor for this project. SSG conducted an extensive student needs assessment, an operational efficiency assessment, and complete financial and contract review.
Berea College (Berea, KY) retained Support Service Group,LLC to assess the campus facilities management operations and develop a RFP. The departments include were: plant operations & maintenance, custodial, and grounds. A RFPwas developed and sent to four qualified management companies. A contract was successfully negotiated with the selected contractor.
Denison University (Granville, OH) retained Support Service Group, LLC to assess their long term contractor’s ability to improve student satisfaction, within existing budgetary parameters. SSG conducted an extensive student needs assessment, as well as an operational efficiency assessment of the contractor’s current performance. A program improvement plan was developed to improve student satisfaction, coupled with an operational improvement plan to fund the needed improvements. A new five year contract was negotiated with the existing contractor that accomplished both goals in early spring, 2005.
Emory University (Atlanta and Oxford, GA) retained Support Service Group, LLC to develop a dining services master plan and request for proposal for both the Atlanta and Oxford campuses. The RFP was issued to selected companies. SSG managed the entire RFP process, from developing the campus master plan and needs assessment through final contract negotiations with the selected company
Hampden-Sydney College (Hampden-Sydney, VA) retained Support Service Group, LLC to conduct a dining services review, develop a request for proposal, and manage the entire RFP process. Hampden-Sydney has retained the same contractor for forty-nine years, making their contract one of the longest running contracts in the country.
Hanover College (Hanover, IN) retained Support Service Group, LLC to assess their Physical Plant departments. The departments included were plant operations/maintenance, custodial, grounds and fleet services. As a result of the assessment, Hanover elected to invite two companies to submit proposals for limited contract management services.
Hastings College (Hastings, NE) has used the same dining services contractor for over 20 years. SSG conducted an extensive student needs assessment, an operational efficiency assessment, and complete financial and contract review. A program improvement plan was developed to improve student satisfaction, coupled with an operational improvement plan.
Kennesaw State University (Kennesaw, GA) retained Support Service Group, LLC to conduct a dining services review and request for proposal. Due to the unique nature of KSU, expert input from the three major international contract management companies was solicited, prior to developing the RFP. The RFP was then developed under State of Georgia guidelines and published on the official state procurement web sites.
Kenyon College (Gambier, OH) retained Support Service Group, LLC to assess their long term contractor’s ability to improve student satisfaction, within existing budgetary parameters. SSG conducted an extensive student needs assessment, as well as an operational efficiency assessment of the contractor’s current performance. A program improvement plan was developed to dramatically improve student satisfaction, coupled with an operational improvement plan to fund the needed improvements.
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