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Old Dominion University


Comprehensive Dining Services Assessment

Old Dominion University (Norfolk, VA) has used the same dining services contractor for over 15 years. During that time ODU has grown from a urban commuting institution to a major residential research university.  The annual dining services revenue has grown from $4,000,000 to $20,000,000.  In 2011, Support Service Group, LLC was retained to conduct a comprehensive dining services and facilities capacity assessment.

SSG conducted an extensive student needs assessment, an operational efficiency assessment, and complete financial and contract reviews.  Campus master plans, contractor marketing research, population and traffic flow reports, and several year's student satisfaction surveys were reviewed.  The first phase of the project was completed on schedule and on budget.  The remainder of the project, including the comprehensive assessment, dining facilities capacity recommendations, and contract strategy recommendations was completed on schedule and on budget.

Contract Extension Negotiations

As a result of the successful completion of the comprehensive dining services assessment, Old Dominion University elected to retain Support Service Group, LLC to assist with negotiating a contract extension with the existing contractor.

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