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Wilmington College

Housekeeping Assessment

Wilmington College retained SSG to conduct a comprehensive assessment of the campus housekeeping department.  SSG toured the entire campus and observed the housekeeping staff performing their daily duties. The current contract and operating statements were reviewed and benchmarked against APPA standards.  A total campus building inventory was completed and theoretical staffing models developed, based on APPA standards.  Meetings were held with over 30 administrators, faculty, and staff...as well as over 20 students.  The project was successfully completed in November 2013.

Dining Services Assessment

Wilmington College (Wilmington, OH) retained Support Service Group, LLC to assess their long-term contractor’s ability to improve student satisfaction, within existing budgetary parameters. SSG conducted a dining services needs assessment. A program improvement plan was developed to improve student satisfaction, coupled with a major contractor commitment of capital to provide resident dining and retail facility improvements. A new five-year contract was negotiated with the existing contractor.

Annual Retainer

As a result of the successful dining services assessment project, Wilmington College elected to enter into an annual retainer program with Support Service Group, LLC to monitor the plan implementation. Wilmington College has elected to renew the annual retainer agreement through the 2007-2008 academic year.

Custodial Contract Negotiations

Wilmington College retained SSG to negotiate a new custodial contract in 2008.  Historically, Wilmington self-operated their custodial services, but elected to pursue contract services.  SSG complete the contract negotiation on schedule and the contracted program was successfully implemented.


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