University of Maryland Baltimore County

Dining Services Assessment and RFP

The University of Maryland Baltimore County conducted a nationwide search early in 2007 for a consulting firm to assist them in assessing their campus dining services. Support Service Group, LLC was retained to conduct extensive marketing research, including a detailed web based student satisfaction survey.  The resulting assessment and recommendations were built into the State of Maryland standard procurement RFPformat and the RFP was published electronically December 2007. SSG assisted UMBC throughout the RFP process and completed the contract negotiations during the spring of 2008.

Transition Management

UMBC elected to change contractors after many years and complete extensive dining services renovations and retail venue expansions. Due to the success of the RFP project, UMBC retained Support Service Group, LLC for additional consulting services to manage the transition of contractors and establish communications protocols between the University Liaisons and the contractor.

Annual Retainer

As a result of the successful RFP process, UMBC has retained Support Service Group, LLC each year for quarterly program assessments and annual financial negotiations through the 2017/2018 academic year.