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Kenyon College


Dining Services Assessment

Kenyon College (Gambier, OH) retained Support Service Group, LLC to assess their long term contractor’s ability to improve student satisfaction, within existing budgetary parameters. SSG conducted an extensive student needs assessment, as well as an operational efficiency assessment of the contractor’s current performance. A program improvement plan was developed to dramatically improve student satisfaction, coupled with an operational improvement plan to fund the needed improvements. A new five year contract was negotiated with the existing contractor that accomplished both goals.

Annual Retainer

As a result of the successful dining services assessment project, Kenyon elected to enter into an annual retainer program with Support Service Group, LLC to monitor the plan implementation for the first contract year. Quarterly progress reviews were conducted and the first year contract renewal was successfully negotiated.

Buildings and Grounds

Support Service Group, LLC was retained to assess the Kenyon Buildings and Grounds operations. General maintenance, skilled trades, custodial, grounds and fleet departments were assessed and benchmarked against industry standards. An operational improvement plan was implemented with existing department leadership to provide efficiencies and better campus communications protocols.

Buildings and Grounds

In 2014 the College renegotiated their two building and grounds collective bargaining agreements and implemented a collaborative business model.  Support Service Group, LLC was retained in 2016 to evaluate the performance improvements generated as a result of the new business model and make recommendations for further improvements.  The project was successfully completed, on time and on budget in August, 2016.

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