Ferrum College

Dining Service Assessment and Operaing Plan

Ferrum College (Ferrum, VA) has always operated all of the campus service departments internally, and does not contract any of its services.  SSG conducted a comprehensive assessment of the Ferrum Dining Services to include: resident dining, retail, and catering.  The current operations were benchmarked against the best-demonstrated contractor managed accounts for financial results, student satisfaction and operational performance.  The assessment included specific areas of focus, including a department reorganization, to enable the Dining Services to be competitive with the best comparable contractor managed accounts.  The project was completed on time and on budget.