Denison University

Dining Services Assessment

Denison University (Granville, OH) retained Support Service Group, LLC to assess their long term contractor’s ability to improve student satisfaction, within existing budgetary parameters. SSG conducted an extensive student needs assessment, as well as an operational efficiency assessment of the contractor’s current performance. A program improvement plan was developed to improve student satisfaction, coupled with an operational improvement plan to fund the needed improvements. A new five year contract was negotiated with the existing contractor that accomplished both goals in early spring, 2005.

Annual Retainer

As a result of the successful dining services assessment project, Denison University elected to enter into an annual retainer program with Support Service Group, LLC to monitor the plan implementation for the first contract year. Quarterly progress reviews were conducted through the 2005/2006 academic year.