Wilmington College
Dining Services Assessment
Wilmington College (Wilmington, OH) retained Support Service Group, LLC to assess their long-term contractor’s ability to improve student satisfaction, within existing budgetary parameters. SSG conducted a dining services needs assessment. A program improvement plan was developed to improve student satisfaction, coupled with a major contractor commitment of capital to provide resident dining and retail facility improvements. A new five-year contract was negotiated with the existing contractor.
Annual Retainer
As a result of the successful dining services assessment project, Wilmington College elected to enter into an annual retainer program with Support Service Group, LLC to monitor the plan implementation. Wilmington College has elected to renew the annual retainer agreement through the 2007-2008 academic year.