Saint Leo University
Contract Re-negotiations
Saint Leo University (Saint Leo, FL) retained Support Service Group, LLC to assess the performance of their dining services and facilities management contractors and re-negotiate both these long-term agreements. Saint Leo is experiencing tremendous growth and will be completing new residence facilities, a new Student Center, and a new maintenance building. The dining services and facilities contractors contributed capital to assist Saint Leo in the development of the new facilities. The new Student Center will house resident dining and retail operations. Both agreements were re-negotiated summer 2005 to allow for customer satisfaction incentives in both the dining and facilities agreements.
Annual Retainer
As a result of the successful contract re-negotiations for both dining and facilities, Saint Leo University elected to enter into an annual retainer program with Support Service Group, LLC to monitor the plan implementation for both contracts. SSG also consulted on the transition to the new Student Activities Center. The new Student Activities Center includes new resident dining and retail dining venues. Saint Leo has renewed the annual retainer agreement through the 2007/2008 academic year.